Associate Technical Support Engineer

B.E., B.Tech, MCA degree or equivalent technical experience. 0-2 years of industry experience in supporting mission-critical software components.

Salesforce is hiring an Associate Technical Support Engineer to join their Support Success Organization. Responsibilities: • Respond to customer-submitted support cases and help diagnose technical issues. • Troubleshoot product bugs, configuration problems, and integration failures. • Collaborate with senior engineers to escalate and resolve complex cases. • Document solutions, contribute to internal knowledge bases, and write clear bug reports for Engineering. Required & Desired Skills: • Strong analytical, problem-solving, and communication skills with a customer-first mindset. • Experience with Salesforce/Informatica products (Power center, EDC, DQ, CDI, CAI, MDM, etc.). • Experience with programming languages (Java, C++, Python, Bash) and web development technologies (HTML, CSS, JavaScript, React, Angular, Vue.js). • Basic understanding of APIs, databases, cloud technologies, and networking fundamentals (DNS, HTTP, REST APIs). • Strong Computer Science fundamentals (object-oriented design, data structures, algorithms). • Good to have: Experience using and guiding LLM coding assistants and agent-based frameworks (Copilot, Cursor, Claude Code, Gemini).